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Returns & Exchanges
Due to the digital nature of our architectural plans, we have a specific return policy to protect our intellectual property while ensuring customer satisfaction.
1
Review Policy
Verify if your purchase is eligible for a refund; digital files that have been downloaded are generally non-refundable.
2
Contact Support
Email our support team within 14 days of purchase with your order number and reason for the request.
3
Technical Assessment
Our team will review your request and may offer technical assistance or a design exchange if the original plan does not meet your site needs.
4
Resolution
Once approved, refunds are processed to the original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing